REPAIRS & MAINTENANCE 
 

Emergency 

Emergency Information 

Non-Emergency 

Repairs & Maintenance 

Non-Emergency 

HelpMeRent.co.uk Repair Centre 

 
Inside 
 
Outside 
 
Other Bits 
 
You must allow your landlord, agent or an appointed tradesman access to your home to inspect or fix a problem. Your landlord or agent should give you at least 24 hours' notice, unless it's an emergency. 

Repairs & Maintenance 

 
Whats the Landlord Responsible for? 
 
The landlord is responsible for maintaining the property in a good state of repair. They will either take care of this directly, or do so via a letting agent – make sure you know who to go to when there’s a fault at the beginning of the tenancy.  
 
Check your 'Welcome letter' to find out what service level your landlord has. If it is Tenant Find or Rent Collect, then you will need to talk to your landlord directly. If it is Fully Managed then the agent will help. If you do damage to the property you are expected to cover the cost of putting this right. 
 
I've broken or damaged something by accident... 
Don’t worry – accidents happen. Tell whoever is responsible for the property maintenance (either the landlord or letting agent) as soon as possible. You will be expected to cover the cost of putting it right. Don’t try to ignore or hide damage because it could get worse, and it will only come out of your deposit at the end of the tenancy. 
 
Independent confirmation about the repairs process can be obtained from HERE 
 

 Reception Rooms 

 

 Bedrooms 

 

 Bathroom 

 

 En-Suite 

 

 Roof 

 
 
 

 Anything Else 

 

Boiler 

Do you have your boiler manual? If not find it here: www.freeboilermanuals.com  

Heating & Pipes 

Are pipes lagged? If not REPORT NOW 
 
Leaking Pipes 
Place a dish, bowel or bucket to catch the water 
Pull back any carpets and lay down newspaper or towels to soak up the water 
If you have a leaking pipe or tap REPORT IT NOW 
 
Burst Pipes 
Turn off the water @ the main stop cock & switch off any water heaters 
Open all taps to drain water from the system 
Can the item be isolated? It may have an isolation valve to stop their water supply 
 
Stop Tap Information 

Radiators 

Electrics 

Tenants are Responsible for the safety of any Appliances they take into a property.  
 
Wet Electrics? 
DO NOT TOUCH! Turn off the Electrics @ the fuse box 
 
Turning off Electricity 
Use the main ON / OFF Switch on your Electricity Fuse Box 
 
 
Worried about an Electrical issue in your home? Look for: 
Frayed, cut or damaged leads 
Cracked cases on plugs 
Burn marks on plugs or leads 
Blown fuses 
Loose cord grips in plugs or appliances 
Smell of burnt plastic 

Hallway & Landing 

Kitchen 

Bathroom 

En-Suite 

Leaking Pipes 
Place a dish, bowel or bucket to catch the water 
Pull back any carpets and lay down newspaper or towels to soak up the water 
If you have a leaking pipe or tap REPORT IT NOW 
 
Burst Pipes 
Turn off the water @ the main stop cock & switch off any water heaters 
Open all taps to drain water from the system 
Can the item be isolated? It may have an isolation valve to stop their water supply 

Downstairs Rooms 

Bedrooms 

Front of the Property & Front Garden 

Back of the Property & the Back Garden 

Roof 

Have you noticed any roof tiles missing? REPORT NOW 
Do you have a leak? REPORT NOW 

Anything Else 

Smoke alarms and carbon monoxide detectors 
From 1st October 2015, private landlords must make sure smoke alarms are fitted on each floor in all their rented properties. They must make sure that the smoke alarms provided are in working order at the start of your tenancy and when the alarm is installed. 
 
Private landlords must also install a carbon monoxide detector in rooms that have a coal fire or a wood burning stove - Don't have one REPORT NOW 

I want to make improvements to my rented property 

Coming Soon 

 

Emergency Information 

Gas Emergency 

Total Loss of Gas Supply OR Gas Leak 
 
What To Do 
 
Open all Windows 
DO NOT turn on any lights 
EXTINGUISH cigarettes and naked flames 
LEAVE the property 
 
Call the National Gas Helpline on 0800 111 999 

Electrical Emergency 

Loss Of Supply 
 
What To Do 
 
Check whether your neighbours have lost their supply too. 
If others have lost their supply notify your supplier - DO NOT CALL AN EMERGENCY TRADESMAN. 
 
Electrical Fault 
 
Locate fuse board & switch off the mains, if it is safe to do so. 

Security Emergency 

Burglary OR Insecure Property 
 
What To Do 
 
Contact the police  
Notify your insurers 
A security breach is a tenants responsibilty & the responsibility of a tenant/occupier to make the property safe & secure ASAP. 
Notify your property manager 
 
Broken Glass 
 
As stated, the replacement of all cracked or broken window or door glass is the tenants responsibility. 

Structural Emergency 

Any other repair that poses a risk to you or the public or to the structure of the building e.g. a severly damaged or dangerous chimney.  
 
What To Do 
 
Call your property manager  

Water Emergency 

 
 
If you only have one toilet and you are unable to use it. The cost will be passed onto you if it is found that you have caused the fault. 
 
A blocked drain or serious leak of sewarage. The cost will be passed onto you if it found that you have caused the fault. 
 
 
 
Water Leak 
 
Turn OFF the water at the mains stop cock [where the water enters the property]. It may be under the sink, in the cellar, in an airing cupboard or even in an outhouse. 
If you cannot find your stop cock and the leak continues call your property manager ASAP. 

Heating Emergency 

Loss of heating or hot water is NOT an emergency 
 
What To Do 
 
Loss of heat or hot water 
 
Contact your property manager during office hours. 
If the fault occurs outside of normal office hours please e-mail the details of the fault to your property manager. 
We are social, come & say hi ! 
 

 Here's what a landlord has just said about HelpMeRent.co.uk  

A very, very happy landlord 
 
HelpMeRent.co.uk provided us with a professional, personal and honest service throughout the whole process of renting our property. Craig communicated with us at all times with regular updates on applications along with potential viewings. Once he was satisfied he had found the "right tenants" to rent our property he arranged for us to meet them which gave us the opportunity to spend time with them.  
Cont'd 
 
References are an integral part of the process with no stone left unturned. Health & Safety is also not compromised with a full electrical inspection of the property to include the installation of hard wired fire alarms, heat detectors and carbon monoxide alarms. 
Cont'd 
 
A full Management service is provided with inspections carried out every 12 weeks in addition to their initial inventory sign off giving us a peace of mind that our property is being looked after and maintained. We have already recommended the team to friends who are looking to rent their property. 
 
Thanks Craig and the Team at HelpMeRent.co.uk  
 
we couldn't ask for anyone better 
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