Complaints Handling Procedure
HelpMeRent.co.uk Ltd is accredited by UKALA [UK Association of Letting Agents]
HelpMeRent.co.uk Ltd endeavours to reach Industry Best Practice for Landlords, Tenants & anyone who uses one of our services, whether they be a paying customer or not.
To ensure your interests are respected appropriately we have safeguards in place:
Stage One If you have a complaint to make please e-mail: firstname.lastname@example.org addressed to the Office Manager [Please be aware this Stage 1 letter may be dealt with by Craig Swire].
We will acknowledge receipt of your complaint within 3 working days. We will then investigate the matter and e-mail you with a written outcome of the complaint within 15 days. Should the investigation be of a complex nature OR should we require additional information we will write to you within the initial 15 days and advise you of the re-vised time-scale.
Stage Two We aim to resolve the matter during this initial stage. However, if you are still dissatisfied with the written outcome please e-mail: Craig Swire, As Director of HelpMeRent.co.uk Ltd:email@example.com
A review of the complaint will take place and a Final Viewpoint Letter will be provided to you within 7 days of the complaint being received & acknowledged.
Stage Three Upon receipt of the Principals position should you remain unhappy & wish to take matters further, you can refer your complaint to the Property Redress Scheme [PRS] by following the link: https://www.theprs.co.uk/Complain